Frequently Asked Questions (FAQ)
Suntec Tenants
This page provides answers to frequently asked questions about electricity supply for tenants in the following locations:
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Suntec City Office Tower 1-5 and Retail Mall
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Suntec Singapore Convention and Exhibition Centre
These properties are managed by two different entities/landlords, so your payment details will vary depending on your tenancy. Please refer to the "Payment Details" section of this FAQ.
Suntec City Office Tower 1–5 and Retail Mall are managed by The Management Corporation Strata Title No. 2197.
You can reach your landlord by sending an email to mcst2197_AR@apmasia.com.sg.
Suntec Singapore Convention and Exhibition Centre is managed by Harmony Convention Holding Pte Ltd.
You can reach your landlord by sending an email to
Account opening and closing
If you are an existing tenant as per 31 December 2024, no action is required from you. We will liaise with your respective landlord to open your account.
If you are a new tenant who moves in with effect from 1 January 2025 onwards, we need the following documents to open your account:
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Letter of No Objection from your landlord;
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Account Opening form;
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CS3 form;
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meter installation form request (if necessary); and
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proof of security deposit payment.
Please submit the duly completed documents at least five (5) business days in advance via email to tms@floenergy.sg.
To close your account, please submit the duly completed Account Termination form to your respective landlord:
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mcst2197_AR@apmasia.com.sg - The Management Corporation Strata Title No. 2197 for tenants of Suntec City Office Tower 1–5 and Retail Mall; or
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mcst-finance@apmasia.com.sg - Harmony Convention Holding Pte Ltd for tenants of Suntec Singapore Convention and Exhibition Centre.
Meter-related issues
The landlords have appointed Flo to arrange for meter installation and replacement for all tenants. Please contact Flo via email at tms@floenergy.sg and provide the details with your contact information.
Flo account, FlowSmart dashboard access, and contact details
To access your Flo account, you can log in to the FlowSmart dashboard by clicking the “Log In” button at the top right corner of the Flo website. Enter your email address and password, and you’re good to go.
If this is your first time logging into the FlowSmart dashboard, you need to set your password using the link we sent you via email. Look for an email with the subject “Activate your Flo account”.
We will send you an email with the link to your registered email address to activate your Flo account with a temporary password. You will be prompted to set a new password after logging in. Look out for an email with the subject: “Activate your Flo account”.
To change your password, go to the “Membership” tab on the FlowSmart dashboard and click “Change Password” in the login details section. You will be prompted to set a new password.
You can find your Flo Account Number on your monthly invoice and the FlowSmart dashboard.
If you want to update your company details, send us an email at hello@floenergy.sg or contact our customer service at +65 6223 1000.
Don't worry if you forget your password. Click the “Log In” button at the top right corner and then click “I forgot my password.” We will send you a temporary password that you can use to log in to your account. You will be prompted to set a new password afterwards.
You can check your electricity consumption by logging in to the FlowSmart Dashboard.
Charges and rates
The charges and rates will be determined by your respective landlords. Please look out for a memo/circular from your respective landlords or appointed managing agents.
Billing
The security deposit must be paid upfront to your respective landlords before opening an electricity account with Flo:
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mcst2197_AR@apmasia.com.sg - The Management Corporation Strata Title No. 2197 for tenants of Suntec City Office Tower 1–5 and Retail Mall; or
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mcst-finance@apmasia.com.sg - Harmony Convention Holding Pte Ltd for tenants of Suntec Singapore Convention and Exhibition Centre.
Once we receive confirmation of your security deposit payment from your landlord, we will open your Flo electricity account.
Flo will send your bill via email on your billing date.
We send all documents and bills by email. This helps us reduce our environmental impact and costs. If you need a printed copy, you can download and print any of your statements.
The standard payment terms for all tenants are 14 calendar days from the invoice date.
You can make payments via:
- GIRO (recurring payments)
- Bank transfer
- PayNow (only applicable to the tenants of Suntec City Office Tower 1-5 and Retail Mall)
- Cheque
Please refer to the Payment Details section below for more information.
Payment details for tenants of Suntec City Office Tower 1–5 and Retail Mall
To make payments via GIRO, please download the GIRO form for tenants of Suntec City Office Tower 1-5 and Retail Mall.
Please submit your duly completed GIRO application form to your landlord by sending an email to mcst2197_AR@apmasia.com.sg (The Management Corporation Strata Title No. 2197).
Your landlord will provide a copy of the GIRO application form together with your account opening documents.
Take note that the GIRO application will take about 4–6 weeks to process. Please continue paying with other payment methods until you receive a confirmation email from your landlord.
It will take 4–6 weeks to process after submission. Please continue paying with other payment methods until you receive a confirmation email from your landlord.
Please send an email to your landlord at mcst2197_AR@apmasia.com.sg (The Management Corporation Strata Title No. 2197) to terminate your GIRO payment and notify your designated bank to cease your GIRO.
You can remit payment directly to the designated bank account:
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Bank name: United Overseas Bank Limited
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Bank Code: 7375
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Branch Code: 336
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Account Number: 1013057481
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Account Name: The Management Corporation Strata Title Plan No. 2197
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SWIFT Code: UOVBSGSGXXX
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Email for remittance advice: mcst2197_AR@apmasia.com.sg
Please note that any bank charges imposed by the bank shall be borne by the payer.
You can make payments via PayNow to UEN No. S98MC2197E or by scanning the PayNow QR code shown on the bill.
All cheque payments should be made payable to "The Management Corporation Strata Title No. 2197".
Please write the invoice number on the back of the cheque so that the payment can be updated to your account.
Ensure that the cheque information is correct and signed by the account holder.
Mail the cheque to the following address:
- The Management Corporation Strata Title No. 2197
3 Temasek Boulevard, #B1-65
Suntec City Mall, Singapore 038983
Attn: Finance Department
Telephone: +65 6825 2814
Payment details for tenants of Suntec Singapore Convention and Exhibition Centre
To make payments via GIRO, please download the GIRO form for tenants of Suntec Singapore Convention and Exhibition Centre.
Please submit your duly completed GIRO application form to your landlord by sending an email to mcst-finance@apmasia.com.sg (Harmony Convention Holding Pte Ltd).
Your landlord will provide a copy of the GIRO application form together with your account opening documents.
Take note that the GIRO application will take about 4–6 weeks to process. Please continue paying with other payment methods until you receive a confirmation email from your landlord.
It will take 4–6 weeks to process after submission. Please continue paying with other payment methods until you receive a confirmation email from your landlord.
Please send an email to your landlord at mcst-finance@apmasia.com.sg (Harmony Convention Holding Pte Ltd) to terminate your GIRO payment and notify your designated bank to cease your GIRO.
You can remit payment directly to the designated bank account:
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Bank Name: United Overseas Bank Limited.
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Bank Code: 7375
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Branch Code: 001
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Account Number: 7793474508
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Account Name: Harmony Convention Holding Pte Ltd (Rev).
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SWIFT Code: UOVBSGSGXXX
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Email for remittance advice: mcst-finance@apmasia.com.sg
Please note that any bank charges imposed by the bank shall be borne by the payer.
PayNow is not a supported payment method for tenants of Suntec Singapore Convention and Exhibition Centre. Please make payment with other accepted payment methods.
All cheque payments should be made payable to “Harmony Convention Holding Pte Ltd (Rev)”.
Please write the invoice number on the back of the cheque so that the payment can be updated to your account.
Ensure that the cheque information is correct and signed by the account holder.
Mail the cheque to the following address:
- Harmony Convention Holding Pte Ltd (Rev).
3 Temasek Boulevard #B1-65A
Suntec City Mall, Singapore 038983.
Attn: Finance PM (Harmony)