Frequently Asked Questions (FAQ)
Suntec Tenants
For tenants under the billing entity "Harmony Convention Holding Pte Ltd"
If your electricity account billing entity is "Harmony Convention Holding Pte. Ltd." as indicated in your invoice, please refer to the "Payment Details" section of this FAQ.
If the billing entity in your invoice is different, please contact tms@floenergy.sg.
Content last updated on 16 January 2025.
Account opening and closing
If you are an existing tenant as of 31 December 2024, no action is required from you. We will liaise with your landlord to open your Flo electricity account.
If you are a new tenant who moves in after 1 January 2025, we need the following documents to open your account:
- Letter of No Objection from the landlord;
- Account Opening form;
- CS3 form;
- Request for New Meter Installation form (if necessary); and
- proof of security deposit payment.
Please submit the duly completed documents at least five (5) business days in advance via email to retailoperations@apmasia.com.sg.
To close your account, please submit the duly completed Account Termination form to retailoperations@apmasia.com.sg.
Meter-related issues
Flo has been appointed to arrange for meter installation and replacement for all tenants. Please contact Flo via email at tms@floenergy.sg and provide the details with your contact information.
Flo account, FlowSmart dashboard access, and contact details
To access your Flo account, you can log in to the FlowSmart dashboard by clicking the “Log In” button at the top right corner of the Flo website. Enter your email address and password, and you’re good to go.
If this is your first time logging into the FlowSmart dashboard, you need to set your password using the link we sent you via email. Look for an email with the subject “Activate your Flo account”.
We will send you an email with the link to your registered email address to activate your Flo account with a temporary password. You will be prompted to set a new password after logging in. Look out for an email with the subject: “Activate your Flo account”.
To change your password, go to the “Membership” tab on the FlowSmart dashboard and click “Change Password” in the login details section. You will be prompted to set a new password.
You can find your Flo Account Number on your monthly invoice and the FlowSmart dashboard.
If you want to update your company details, send us an email at hello@floenergy.sg or contact our customer service at +65 6223 1000.
Don't worry if you forget your password. Click the “Log In” button at the top right corner and then click “I forgot my password.” We will send you a temporary password that you can use to log in to your account. You will be prompted to set a new password afterwards.
You can check your electricity consumption by logging in to the FlowSmart Dashboard.
Charges and rates
The charges and rates will be determined by your landlord. Please look out for a memo/circular from your landlord or the appointed property manager.
Billing
The security deposit must be paid upfront to your billing entity before opening an electricity account with Flo. These are the accepted payment methods:
- GIRO (recurring payments)
- Bank transfer
- Cheque
Please refer to the "Payment Details" section below for more information.
Once payment has been made, please send the proof of payment via email to ar-hf@apmasia.com.sg and cc retailoperations@apmasia.com.sg
Once we receive confirmation of your security deposit payment, we will open your Flo electricity account.
Flo will send your bill via email on your billing date.
We send all documents and bills by email. This helps us reduce our environmental impact and costs. If you need a printed copy, you can download and print any of your statements.
The standard payment terms for all tenants are 14 calendar days from the invoice date.
You can make payments via:
- GIRO (recurring payments)
- Bank transfer
- Cheque
Please refer to the "Payment Details" section below for more information.
Payment details
To make payments via GIRO, please download the GIRO application form.
Complete the form and mail the original signed GIRO application form to the following address:
- Harmony Convention Holding Pte Ltd.
c/o APM Property Management Pte. Ltd.
3 Temasek Boulevard #B1-65A
Suntec City Mall, Singapore 038983.
Attn: Finance PM (Harmony)
Please inform your landlord that you have completed and mailed the original GIRO application form via email to ar-hf@apmasia.com.sg and cc retailoperations@apmasia.com.sg.
Your landlord will provide a copy of the GIRO application form together with your account opening documents.
Take note that the GIRO application will take about 4–6 weeks to process. Please continue paying with other payment methods until you receive a confirmation email from your landlord or the appointed property manager.
It will take 4–6 weeks to process after submission. Please continue paying with other payment methods until you receive a confirmation email from your landlord or the appointed property manager.
Please send an email to your landlord at ar-hf@apmasia.com.sg to terminate your GIRO payment and notify your designated bank to cease your GIRO.
You can remit payment directly to the designated bank account:
- Bank name: United Overseas Bank Limited
- Bank Code: 7375
- Branch Code: 001
- Account Number: 779-347-450-8
- Account Name: Harmony Convention Holding Pte Ltd – Retail (Rev).
- SWIFT Code: UOVBSGSGXXX
Once payment has been made, please send the proof of payment via email to ar-hf@apmasia.com.sg and cc retailoperations@apmasia.com.sg.
Please note that any bank charges imposed by the bank shall be borne by the payer.
All cheque payments should be made payable to "Harmony Convention Holding Pte Ltd – Retail (Rev)".
Please write the invoice number on the back of the cheque so that the payment can be updated to your account.
Ensure that the cheque information is correct and signed by the account holder.
Mail the cheque to the following address:
- Harmony Convention Holding Pte Ltd.
c/o APM Property Management Pte. Ltd.
3 Temasek Boulevard #B1-65A
Suntec City Mall, Singapore 038983.
Attn: Finance PM (Harmony)