Tenant Management Solution
Frequently Asked Questions
Account opening and closing
Please submit the below documents to us in order for us to open the account:
- Letter of No Objection from the landlord;
- Account Opening form;
- CS3 form;(if applicable as per your landlord requirement)
- New Meter Installation form (if applicable); and
- proof of security deposit payment. (if applicable)
Please submit the duly completed documents at least five (5) business days in advance via email to tms@floenergy.sg.
To close your account, please submit duly completed Account termination form to your landlord and cc tms@floenergy.sg
Meter-related issues
Flo has been appointed to arrange for meter installation and replacement for all tenants. Please contact Flo via email at tms@floenergy.sg and provide the details with your contact information.
Please provide us with your Flo Account number, meter ID and a photo of the meter for us to investigate the issue.
Please reach out to your landlord for any request to install or replace the meter. Applicable charges will apply according to the contractual obligations.
Flo account and Contact Details
To access your Flo account, you can log in to the FlowSmart dashboard by clicking the “Log In” button at the top right corner of the Flo website. Enter your email address and password, and you’re good to go.
If this is your first time logging into the FlowSmart dashboard, you need to set your password using the link we sent you via email. Look for an email with the subject “Activate your Flo account”.
We will send you an email with the link to your registered email address to activate your Flo account with a temporary password. You will be prompted to set a new password after logging in. Look out for an email with the subject: “Activate your Flo account”.
To change your password, go to the “Membership” tab on the FlowSmart dashboard and click “Change Password” in the login details section. You will be prompted to set a new password.
You can find your Flo Account Number on your monthly invoice and the FlowSmart dashboard.
If you want to update your company details, send us an email at hello@floenergy.sg or contact our customer service at +65 6223 1000.
Don't worry if you forget your password. Click the “Log In” button at the top right corner and then click “I forgot my password.” We will send you a temporary password that you can use to log in to your account. You will be prompted to set a new password afterwards.
You can check your electricity consumption by logging in to the FlowSmart Dashboard.
Charges and rates
The charges and rates are determined by your landlord. Please contact your landlord should you have any queries on the charges.
Billing
The security deposit must be paid upfront to your billing entity before opening an electricity account with Flo. These are the accepted payment methods:
- Bank transfer
- PayNow
- Cheque
Please refer to the "Payment Details" section below for more information.
Once payment has been made, please send the proof of payment via email at creditcontrol@floenergy.sg.
Once we receive confirmation of your security deposit payment, we will open your Flo electricity account.
The security deposit will be used to offset the final bill charges. Any remaining credit balance will be refunded via your preferred refund method.
Flo will send your bill via email on your billing date.
We send all documents and bills by email. This helps us reduce our environmental impact and costs. If you need a printed copy, you can download and print any of your statements.
The standard payment terms for all tenants are 14 calendar days from the invoice date.
You can make payments via:
- eGIRO (recurring payments)
- Bank transfer
- PayNow
Please refer to the "Payment Details" section below for more information.
Payment details
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Log in to your FlowSmart Dashboard.
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On the left sidebar, click on "Settings", and then "Payments".
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Under Recurring payment, click the “Add” button.
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Select “eGIRO” as the Payment method.
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Follow the on-screen instructions to complete the setup.
You can remit payment directly to the designated bank account:
- Bank name: DBS Bank Singapore
- Bank Code: 7171
- Branch Code: 012
- Account Number: 0129027863
- Account Name: Flo Energy Singapore Pte. Ltd.
- SWIFT Code: DBSSSGSGXXX
Once payment has been made, please send the proof of payment via email to creditcontrol@floenergy.sg and cc tms@floenergy.sg.
Please note that any bank charges imposed by the bank shall be borne by the payer.
Log in to your bank's existing internet banking or mobile banking app.
At the PayNow transfer screen, enter the UEN number 202006009E (Flo Energy Singapore Pte Ltd) and the amount to be transferred, or simply scan the Paynow QR code on the invoice. Do ensure the Invoice Number is included in the Reference field.
Verify that the recipient's name (as registered on PayNow) is “Flo Energy Singapore Pte. Ltd" before confirming the transfer.